Troubleshooting the HP Officejet Pro 8100 Offline Issue – 123.hp.com/setup

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HP Officejet Pro 8100 Offline Issue

The HP Officejet pro 8100 offline issue is common amongst printers and can be solved easily. The solutions to this issue include,

  • Using HP Print and Scan Doctor
  • Changing the default printer settings
  • Checking the connection status and reset the printer
  • Choosing of the correct input port
  • Updating the firmware
  • Creating a manual connection
  • Adding another printer device to the network
  • Making use of the HP Printer Assistant

Print and Scan Doctor

  • If you are using an earlier version of the Windows operating system, then manually run the software to troubleshoot the issue
  • Follow the instructions that appear on your computer screen and do a test print to make sure that the problem was resolved
  • The software will automatically resolve the HP Officejet Pro 8100 offline issue if it is supported by a Windows 8 or later OS (123.hp.com/setup)

Default printer settings

  • If you recently added a new printer to your computer, then the existing printer might have lost the status of default printer
  • To overcome the issue, go to the DEVICES AND PRINTERS menu on your computer
  • Find the icon for your old printer
  • Right-click on the icon and select the SET AS DEFAULT PRINTER option
  • Now, check if your printer is online
  • If it is still offline, then proceed to the next step

Connection status and printer reset

  • If it is wired connection, then check the Ethernet cable connected to the printer and the router
  • In case of a USB connection, make sure the USB cable is connected to the printer and the computer
  • Make sure that the indicator lights on the printer are shows a steady green light and a blinking orange light
  • If it is wireless connection, then access the SETTINGS menu to turn ON the WIRELESS SIGNAL STRENGTH
  • To reset the printer, disconnect the power cord from the supply source and wait for a minute
  • Reconnect the power cord to check if the printer is back online

Firmware updates

  • Make sure that the automatic updates for your printer are turned ON in your computer
  • If not, manually update the firmware to resolve the HP Officejet pro 8100 offline issue

Manual connection

  • This method is for connecting your printer to your computer using a USB connection
  • This way, the computer establishes a manual IP address connection with the printer
  • And the printer will not go offline

HP Printer Assistant

  • Access the DEVICE AND PRINTERS menu on your computer
  • Right-click on the printer icon corresponding to your printer and select the REMOVE DEVICE option
  • Open the HP Printer Assistant app and search for your printer to add your printer
  • Now, you can try printing using this app

Call us +1-855-718-4110 if you are still facing the HP Officejet pro 8100 offline problem. To know more information visit us at www.123-hp-com-ojpro.com

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