HP Officejet Pro x576dw – 123.hp.com/setup

  1. HP Officejet Pro x576dw

Troubleshoot HP Officejet Pro x576dw 

The HP Officejet Pro x576dw is a multi-function printer with an array of features. It would be a great setback when a device such as this goes offline. In this article, we will see how you can troubleshoot this issue with your printer.

Use the HP Print and Scan Doctor for the x576dw

  • Download and run the application from a computer that is connected to your printer
  • Follow the onscreen instructions to understand the root cause
  • Check with a test print to see if the printer is still offline
  • If it is still offline, then continue to the next method

Set the HP Officejet Pro x576dw as your default printer

  • From your computer select the Devices And Printers option
  • Here you may see multiple printers connected to your PC
  • Right-click on the desired printer and select the Set As Default Printer option
  • Open the Print Queue window and unselect the options Pause Printing And Use Printer Offline
  • This should solve the issue if there are multiple printers in use
  • Else proceed to the next step to continue troubleshooting

Reset the HP Officejet Pro x576dw printer and check the connection status

  • Disconnect the power cord from the printer even while it is ON
  • Unplug the power cord and insert it into the wall socket after a few minutes
  • Restart the computer or laptop in the meantime
  • Make sure the printer is connected to the network via a wired or wireless connection
  • Reconnect the printer to the computer using a USB cable (change the cable if necessary)
  • Do a test print to check if the printer is online

Update the software and drivers for the printer

  • Check for updates for your printer (123.hp.com/setup) from the manufacturer’s website
  • If not available, manually update the software and the drivers
  • Restart the computer and the printer after installing these updates
  • Now, check if the printer is back online
  • Else proceed to the next step to continue troubleshooting

Create manual connections for HP Officejet Pro x576dw printer

  • If the printer was connected wirelessly to the computer or the printer, then disable all connections
  • Reconnect the printer with the computer or laptop with a compatible USB cable
  • Reconnect the printer with the router using an Ethernet cable
  • Make sure that all the cables used are in proper working condition
  • Take a Network Configuration Report to check if there is an issue with the network
  • If yes, then resolve the network issue to bring back the printer online