Data Collection Process
Data collected from the users are only based on the query put forward by the user. It is important that these details provided by the users are accurate for the proper resolution of the query. 123-hp-com-ojpro.com will be unable to conduct and operate any business without obtaining the necessary details from the users. However, personal information is collected only from users who opt for our services which include troubleshooting, support and maintenance. it is mandatory that the user mentions the appropriate model number of their printer to the website’s representatives for the best possible solution. The data collected by the websites will fall under one of the following categories.
Name and Contact details
123-hp-com-ojpro.com collects the user’s first name, last name, home number, mobile number, mailing address and email address. The information will be collected by the website’s representatives either via chat messages or through a call placed from or to our toll free number.
Credentials and Payment data collection
For assisting the website in providing the best services, you will be required to provide your payment credentials such as a valid credit or debit card number and the necessary authentication information such as an OTP. The information thus collected will be treated as highly confidential information.
The website will collect information relating to the printer’s model number, year and date of purchase, existing conditions and other issues recently faced by the printer.
It is essential that all error reports are submitted to the website and its representatives whenever necessary. A proper solution can be arrived with the help of these reports. Withholding the error reports from 123-hp-com-ojpro.com will only delay the troubleshooting process.
Collection of Location data
For the sole purpose of customer servicing, the website may collect information regarding the printer’s location, such as the city or state.
Information usage and transfer
123-hp-com-ojpro.com collects and stores the personal information of users only for providing services. The information collected is highly confidential and will not be shared with any third parties. However, information will be handed over to the competent authority if there is any abuse or misuse of the data and services provided by the website or if it finds any other copyright violations by the user. It will be followed by strict legal action by the website.